mc FAQ — Bonuses, Withdrawals and More

A wagering requirement means the bonus amount must be wagered a set number of times before it can be withdrawn. For mc's welcome bonus, this is 25 times. Example: deposit ৳1,000 and receive ৳1,000 bonus, giving a total balance of ৳2,000. Before withdrawing, you must place bets totalling ৳1,000 × 25 = ৳25,000.

Yes, accepting a bonus at mc is not mandatory. You can contact support to cancel the bonus. However, once you have started wagering with the bonus, cancellation may not be possible. If you do not take the bonus, your deposited funds remain directly available for withdrawal.

Generally, mc's slot games count in full towards the wagering requirement. Live casino, card games and sports betting may count partially or not at all. To find out exactly how much each game counts for a specific bonus, ask mc's live chat support or check the detailed bonus terms.

Yes, every mc bonus has a set time limit. If the wagering requirement is not met within that time, the bonus balance and any winnings earned from it will be automatically cancelled. The exact number of days allowed is stated in each bonus's terms. Make sure to read those terms carefully before accepting a bonus.

mc's special Friday bonus is automatically added to your account when you deposit on Friday or Saturday — no separate claim is needed. It gives a 30% bonus on your deposit, up to ৳3,000, with 15x wagering and a minimum deposit of ৳200. Example: a ৳2,000 deposit earns a ৳600 bonus, with ৳9,000 wagering required.

Yes, withdrawals at mc are processed seven days a week, 24 hours a day. Withdrawals made at night or on Friday and Saturday are generally completed within 10 to 45 minutes. Mobile banking methods such as bKash and Nagad are the fastest.

To withdraw winnings earned from a bonus, you must first complete the bonus wagering requirement. The 100% welcome bonus has 25x wagering — meaning if you deposit ৳10,200 and receive a ৳5,000 bonus, your total balance will be ৳15,200 and withdrawal will be available after placing bets totalling ৳5,000 × 25 = ৳1,25,000.

Pending means your request is in mc's processing queue. It should normally be completed within 10 to 45 minutes. If it takes longer, contact mc's 24/7 live chat support with your request details. If your account has not been verified, the first withdrawal may take a little longer.

The minimum withdrawal at mc is ৳500 for all methods. Available methods are bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank and BRAC Bank). It is generally most convenient to withdraw using the same method you used to deposit.

A bKash withdrawal from mc is usually completed within 10 to 45 minutes. The same timeframe applies to Nagad and Rocket. Bank transfers may take a little longer. Make sure your bKash number is correctly registered in your account.

Watch for these common signs: betting more than your budget, repeatedly playing to recover losses, being unable to stop, or hiding your gambling from family or friends. If you notice these signs, it is important to seek help. mc is for entertainment, not a way to earn income.

Yes, as part of responsible gaming at mc you can set a deposit limit. This feature can be activated from account settings or through support. Using it to keep your budget under control is a good habit. Once a limit is set, it cannot be increased before the designated period ends.

Gambling addiction is a health issue and professional help should be sought. In Bangladesh you can contact the National Institute of Mental Health (NIMH) or various community support centres. mc's support team can also arrange a temporary or permanent account closure if needed.

You must be at least 21 years old to take part in any activity at mc, including casino and betting. Agreeing to this condition during registration is mandatory. Minors are not permitted to create or use an account. Providing false information during age verification may result in account closure.

mc offers both a cooling-off period (short-term break) and self-exclusion (long-term break). By contacting support you can temporarily close your account for any period starting from 7 days. Once self-exclusion is active, opening a new account during that period will also not be possible.

In most cases, no. mc's games run server-side, so the game state is saved if the connection drops. When you reconnect, the game resumes automatically from where it left off. However, if reconnection takes too long, some games may cancel the round and return the stake to your balance. Contact support if you have an issue.

mc works equally well on Android and iOS smartphones, tablets, and Windows or Mac computers. The site runs on the latest version of any modern browser — Chrome, Firefox, Safari or Edge. Some features may not work correctly on older or outdated browsers.

Yes, mc has apps for both Android (APK) and iOS. The app must be downloaded through the official channel. Once logged in, you can manage slots, live casino, sports betting and payments — the full experience available on the website is available on mobile as well.

First, clear your browser's cache and cookies: in Chrome go to Settings → Privacy → Clear browsing data. Then reload the page. If you are using the mobile app, close it and reopen it. If your internet speed is slow, try switching between 4G and Wi-Fi. If the problem persists, contact mc support.

On Android, open mc in Chrome, tap the three-dot menu on the right and select "Add to Home screen". On iPhone, tap the share icon in Safari and select "Add to Home Screen". This creates a shortcut that looks and works like an app, letting you open mc quickly.

If the OTP is not arriving, first check that your mobile network is working and that the number entered is correct. Wait a few minutes and try again. If the OTP still does not arrive, contact mc live chat — the support team will verify your identity and help you log in. The mc Login page has more information on login issues.