mc Responsible Gaming — Stay Safe
Playing within your limits is what makes it genuinely enjoyable. mc believes that gaming should always be voluntary, limited, and controlled. On this page you can learn how to monitor your own gaming habits, where to get support, and how to take a break when needed.
What is responsible gaming?
Responsible gaming means playing for entertainment while keeping full control over your time, money, and state of mind. It is not a way to earn income — it is a form of entertainment. When playing starts causing stress rather than enjoyment, taking a break is the wisest thing to do.
It is every user's responsibility to follow mc's Terms and Conditions. You agreed to these terms when you created your account — so it is important to be familiar with them before you play.
For accurate information, you can visit our FAQ section, where common questions about accounts, deposits, and withdrawals are answered.
mc's Commitment
- Keeping every user's personal information secure — see our Privacy Policy for details.
- Blocking access entirely for underage individuals.
- Providing 24/7 support in both Bengali and English for any issue.
- Keeping self-exclusion and limit-setting tools readily available.
- Monitoring gaming patterns and issuing alerts when needed.
Self-Limit Setting Tools
mc offers several self-control tools that you can use at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, a cooling-off period must pass before it can be increased.
Temporary Break
Suspend your account temporarily for 24 hours, 7 days, or 30 days. During this time, logging in or placing bets will not be possible.
Self-Exclusion
You can choose long-term self-exclusion — from 3 months up to permanent. During self-exclusion, mc will not send you any promotional messages.
Session Time Limit
Set a time limit for how long you play in one sitting. Once the set time has passed, an automatic alert will appear and the session will end.
Gaming History
View your complete history of deposits, withdrawals, bets, and winnings. This information helps you understand your spending patterns and make informed decisions.
Spending Alerts
Set up automatic alerts via email or live chat to be notified when you have spent a certain amount.
To use these tools, contact mc's 24/7 live chat support.
Warning Signs
If you notice any of the following signs in yourself, it is important to take them seriously. These are early indicators that a betting habit may be becoming a problem.
- Betting more money than you can afford and placing more bets to try to recover losses.
- Hiding your gambling or keeping financial matters secret from family and friends.
- Prioritising betting over sleep, food, or daily responsibilities.
- Feeling restless or irritable when you do not win a bet.
- A tendency to borrow money or dip into savings to place bets.
- Repeatedly trying to stop but failing to do so.
- Continuing to play despite negative effects on relationships or your career.
Tips for Safe Gaming
Set a budget. Decide how much you are willing to spend before you play and do not exceed that amount. Accept any losses as they come.
Set a time limit. Do not play for long stretches without a break. Take regular breaks and spend time on other activities.
Treat it as entertainment. Winning is not the only goal — gaming is for enjoyment. Losing is normal, but avoid placing more bets in an attempt to recover what you have lost.
Talk to your family. Have an open conversation about your gaming habits with someone you trust. Family awareness is the strongest safeguard against problems.
Avoid betting when emotional. Do not place bets when you are angry, frustrated, or under stress. Decisions made in that state tend to be harmful.
Where to Get Support
If you are struggling, do not carry it alone — support is available through mc and other channels.
mc Live Chat
Direct chat support is available 24 hours a day, 7 days a week in both Bengali and English. If you want to request account limits or self-exclusion, let the live chat team know directly.
Email Support
In addition to live chat, you can also reach the mc support team by email. Responsible gaming requests can be sent by email as well — [email protected]
Professional Advice
Talk to a family member or a trusted friend. If needed, seek help from a mental health professional or a qualified counsellor — this is not a sign of weakness, it is a sensible step.
How does self-exclusion work?
Self-exclusion is a formal request through which you inform mc that you wish to stop using your account for a set period or permanently. Once the request is submitted:
- The account is fully deactivated for the specified period.
- No promotional messages will be sent during the self-exclusion period.
- Any attempt to create a new account will be rejected.
- The account cannot be reactivated before the period has ended.
You can submit a self-exclusion request via live chat or email.
Protecting Your Family
If there are underage members in your household, the following steps are recommended:
- Use passwords and screen locks on your devices.
- Keep a strong password on your mc account and do not share it with anyone.
- Do not leave your device unattended while logged in.
- Enable parental control settings in your browser.
- Have an open conversation with your children about the risks of gambling.
If you believe someone you know who is underage is using mc, please inform our support team.
Be Aware of Your Finances
You should not expect a regular income from betting. Casino games and sports betting are entirely for entertainment — the chance of losing is always greater than the chance of winning.
The minimum deposit at mc is ৳200 and the minimum withdrawal amount is ৳500. Deposits and withdrawals can be made via bKash, Nagad, Rocket, and bank transfer, and withdrawals are generally processed within 10–45 minutes.
If you feel you are spending beyond your means, contact live chat immediately or set a deposit limit yourself. You can learn more about mc's goals and values on our About Us page.
Responsible Gaming FAQ
Frequently asked questions about responsible gaming are answered here.