mc's Privacy Policy

This privacy policy sets out the terms governing the processing of personal information between mc casino ("mc", "we", "us") and users ("you", "your") of the website https://mccasino.cam ("platform"). By agreeing to our Terms and Conditions, you are also considered to have agreed to this privacy policy.

By using mc's platform, you consent to the collection and processing of your information in the manner described in this policy. Please read this policy carefully, and contact our support team if you have any questions.

1. Types of Information Collected

mc casino collects various types of information to provide its services. This information can broadly be divided into two categories:

1.1 Information You Provide Directly

When you register at mc, make a deposit, or contact our support team, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Copies of documents required for identity verification (National ID card or passport)
• Payment information — bKash, Nagad, or Rocket account numbers and relevant bank account details

1.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and device model
• Date, time, and record of pages visited on the platform
• Gaming activity, betting history, and transaction details
• Login and logout times

2. How Information Is Collected

mc collects your information through the following methods:

• Registration form: Information you provide when creating an account.
• Transaction process: Information received through the payment gateway during deposits or withdrawals.
• Identity verification process (KYC): Documents submitted for account verification.
• Cookies and tracking technologies: Information collected automatically while browsing the website.
• Support contact: Communications made via live chat or email.
• Third-party sources: Information received from identity verification services or fraud prevention agencies.

3. Purpose of Using Information

mc uses the collected information for the following purposes:

3.1 Service Delivery and Operations

• Creating, managing, and securing your account.
• Processing deposits and withdrawals.
• Providing and verifying bonuses and promotional offers.
• Resolving technical issues on the platform.

3.2 Identity Verification and Legal Compliance

• Verifying user age — all mc services are for persons aged 21 or above only.
• Confirming account ownership.
• Fulfilling anti-money laundering (AML) and fraud prevention obligations.

3.3 Improving User Experience

• Personalising platform content based on your preferences.
• Identifying technical errors to improve platform quality.
• Testing before launching new games and features.

4. Sharing Information with Third Parties

mc may share your information with third parties in the following limited circumstances:

4.1 Payment Service Providers

Transaction information necessary to process deposits and withdrawals is shared with bKash, Nagad, Rocket, and bank transfer services. These organisations follow their own privacy policies and receive information solely for the purpose of processing transactions.

4.2 Identity Verification Agencies

Specialist KYC (Know Your Customer) service providers are used to confirm your identity and age. Only the document-related information necessary for this process is shared.

4.3 Technology and Analytics Partners

Trusted technology partners are used to analyse platform performance. In this context, anonymised or aggregated data is generally used.

4.4 Legal Requirements

If mc is required to disclose information in response to a court order or a lawful request from a legal authority, it is obliged to do so. No information beyond what is legally required is provided in such cases.

5. Cookies and Tracking Technologies

mc's platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

5.1 Types of Cookies

• Essential cookies: Necessary for the basic operation of the platform — such as maintaining your logged-in state.
• Functional cookies: Used to remember your preferences and language selection.
• Analytics cookies: Help understand how users interact with the platform.
• Security cookies: Used to prevent fraud and unauthorised access.

5.2 Cookie Controls

Cookies can be managed or deleted through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6. Data Storage and Security

6.1 Security Measures

mc takes industry-standard technical and organisational measures to protect your information:

• Data transfers are kept secure through SSL (Secure Socket Layer) encryption.
• Passwords are stored in encrypted form using strong hashing algorithms.
• Strict access controls are maintained for access to sensitive information.
• Regular security audits and vulnerability assessments are carried out.
• Data backup and disaster recovery plans are kept in place.

6.2 Retention Period

Your information is generally retained for the entire duration your account is active and for as long as needed thereafter to meet legal obligations. Financial transaction records may be kept for a specified period even after an account is closed.

7. Your Rights

As a user of mc's platform, you have the following rights over your personal information:

7.1 Right to Access

You can find out at any time what information mc holds about you. This request can be made through the support team.

7.2 Right to Correction

If any of your information is inaccurate or out of date, you can request that it be corrected. This can be done through account settings or via support.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, this right may be limited in cases of legal obligations and ongoing disputes.

7.4 Right to Object to Processing

You can unsubscribe from marketing communications at any time. Our support team is available to assist with this in both Bengali and English.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our 24/7 live chat support or by email. All requests will be verified and responded to within a reasonable time.

For more information about your rights and protections regarding responsible gaming, visit our Responsible Gaming section.

8. Protection of Minors

All mc services are for persons aged 21 or above only. We do not intentionally collect information from or provide services to minors.

Age is verified at the time of registration and may be confirmed through identity documents. If it is found that a user is under 21, their account will be closed immediately and their information will be deleted.

9. International Data Transfers

mc's servers and data processing infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, the security standards described in this privacy policy are maintained.

Data protection agreements are in place with the third parties with whom information is shared (see section 4), ensuring security that meets international standards.

10. Policy Changes

mc may update this privacy policy from time to time. If significant changes are made, you will be notified at your registered email address or through the platform.

The date of the update will always be shown at the top of the page. Continued use of the platform after a change is made will be considered as your acceptance of the new policy. It is therefore recommended that you visit this page regularly.

For any questions about the privacy policy or to learn about our operations, visit our About Us page.

11. Contact

For any questions, comments, or requests regarding your information in relation to this privacy policy, please contact mc's support team:

Our support team typically responds within a short time. For formal information requests, identity verification may be required.